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Privacy policy

1. Data Processor

TOYA Cameroun, located in Douala, is responsible for processing the data collected via its mobile application and website. If you have any questions about the protection of your personal data, please contact us at the following address: contact@toya-vtc.com.

2. Data collected

When using our services, we may collect the following types of data:

  • Identification data: surname, first name, telephone number, email address, etc.

  • Location data: real-time geolocation to facilitate transport services.

  • Payment data: information required to process payments (although payment is made in cash, certain information may be collected for invoicing purposes).

  • Usage data: information about how you use the service, including connection times, journeys booked, etc.

  • Technical data: information on the device used (IP address, browser type, operating system).

3. Use of data

The data collected is used for the following purposes:

  • Provision and management of services: booking journeys, real-time tracking of journeys, communication with drivers, etc.

  • Service improvement: data analysis to improve the quality of the services offered.

  • Billing and payment: although payment is made in cash, certain data may be processed for billing and accounting purposes.

  • Communication: sending information and notifications about the service.

  • Compliance and security: preventing fraud, complying with legal obligations and guaranteeing user security.

4. Data sharing

Your data may be shared with :

  • Driver partners: to facilitate the provision of transport services.

  • Service providers: third-party partners for data hosting, technical assistance, etc.

  • Legal authorities: if required to comply with applicable laws or to respond to requests from the competent authorities.

5. Data retention

TOYA retains users' personal data only for as long as is necessary for the purposes described in this policy, and in accordance with legal requirements. For example, transaction data may be retained for as long as necessary for billing or compliance obligations.

6. Data security

We implement technical and organisational security measures to protect personal data against loss, alteration, unauthorised access or disclosure. However, no method of data transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.

7. User rights 

In accordance with the applicable legislation, you have the following rights with regard to your personal data:

  • Right of access: to obtain information about the personal data we hold about you.

  • Right of rectification: to correct any inaccurate or incomplete data.

  • Right to erasure: to request the deletion of your data, subject to certain conditions.

  • Right to object: to refuse the processing of your data on legitimate grounds.

  • Right to portability: to obtain a copy of your data in a structured format, where technically possible.

To exercise these rights, please contact us at the following address: contact@toya-vtc.com.

8. Cookies and similar technologies

Our website and application use cookies and similar technologies to collect information about your browsing. This information helps us to improve the user experience and to offer personalised content. You can manage your cookie preferences in your browser settings.

9. Changes to the privacy policy

TOYA reserves the right to change this privacy policy at any time. We will notify you of any significant changes via our website or app. We encourage you to review this policy regularly to stay informed of any updates.

10. Contact

TOYA Cameroon

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